Shipping policy

Last updated: September 18, 2026

We want delivery to be straightforward and predictable. Shipping charges are based on the destination and are shown below.

United States

Shipping within the United States is free.

There is no additional standard shipping charge for JAG Grill orders shipped to a U.S. address.

Depending on the product and destination, your order may ship by parcel carrier or freight carrier.

Larger JAG Grill models may require freight delivery. If an appointment is required, the carrier may contact you by phone or email to arrange delivery.

Please make sure the phone number, email address, and shipping address provided with your order are accurate.

Canada

Shipping to Canada is a flat $250 per order unless otherwise stated at checkout.

Canadian orders may be subject to:

• Import duties
• GST/HST or other applicable taxes
• Customs charges
• Brokerage fees
• Other government-imposed fees

These charges are not included in the $250 JAG shipping charge unless they are specifically shown as included during checkout.

United Kingdom and Europe

Shipping to the United Kingdom and supported European destinations is a flat $450 per order unless otherwise stated at checkout.

International customers may also be responsible for:

• VAT
• Import duties
• Customs charges
• Brokerage fees
• Other local taxes or government fees

These charges are separate from the $450 JAG shipping charge unless specifically stated otherwise during checkout.

Other International Destinations

If your country is not available as a shipping destination during checkout, contact us at:

help@jaggrill.com

We may be able to provide a custom shipping quote.

Availability and pricing for destinations outside the United States, Canada, United Kingdom, and supported European countries may vary.

Processing and Delivery Times

We work to prepare and ship orders as quickly as reasonably possible.

Delivery time depends on:

• Product ordered
• Destination
• Carrier
• Freight-terminal scheduling
• Customs processing
• Weather
• Holidays
• Other circumstances outside our control

Any delivery date or transit time provided by JAG Grills or a carrier is an estimate and is not guaranteed.

International orders may take additional time because of customs clearance.

Freight Deliveries

Some JAG Grill models are large enough to require freight shipping.

For freight orders:

1. Your order will be transferred to a freight carrier.
2. The carrier may contact you to arrange a delivery appointment.
3. Please provide a working phone number when placing your order.
4. Someone may need to be available to receive the shipment.

Delivery procedures can vary by carrier and location.

Unless specifically stated otherwise, freight delivery does not include assembly or installation.

Before Accepting Your Delivery

Please inspect the shipment when it arrives.

If the packaging, pallet, or product appears damaged:

• Take clear photographs before removing or discarding packaging.
• Photograph the outside of the shipment.
• Photograph any visible damage.
• Photograph the shipping label.
• Photograph the damaged product or components.

If the carrier provides an opportunity to note visible damage on the delivery paperwork, please do so.

Then contact us as soon as possible at:

help@jaggrill.com

Keep the packaging until the issue has been resolved.

Damaged or Missing Items

If your order arrives damaged, incomplete, defective, or different from what you ordered, contact us at help@jaggrill.com.

Please include:

• Your name
• Order number
• Description of the issue
• Photos of the product
• Photos of the packaging, when applicable

Depending on the situation, we may:

• Send replacement parts
• Replace the product
• Arrange a return
• Issue a refund

You will not be charged return shipping for a confirmed damaged, defective, or incorrect order.

Incorrect Shipping Information

Customers are responsible for providing a complete and accurate shipping address, phone number, and email address.

If an order cannot be delivered because incorrect or incomplete information was provided, additional shipping, storage, address-correction, or redelivery charges imposed by the carrier may apply.

If you notice an error in your shipping information, contact us immediately at help@jaggrill.com.

We cannot guarantee that an address can be changed after an order has entered fulfillment or been transferred to a carrier.

Delivery Delays

We are not responsible for delays caused by circumstances outside our reasonable control, including:

• Carrier delays
• Severe weather
• Natural disasters
• Customs processing
• Labor disruptions
• Freight-terminal delays
• Government restrictions
• Incorrect delivery information
• Other transportation disruptions

If we become aware of a significant issue affecting your shipment, we will make reasonable efforts to help resolve it.

Refused or Undeliverable Shipments

If a shipment is refused or cannot be delivered because of circumstances caused by the recipient, please contact us.

Any additional carrier charges associated with storage, redelivery, return transportation, or address correction may be deducted from a refund or charged separately where appropriate.

This does not apply when a shipment is refused because the product arrived visibly damaged or because JAG Grills or the carrier made an error.

Returns

Returns are governed by our separate Refund & Return Policy.

For eligible direct purchases, JAG Grills offers a 30-day return period and covers the return shipping cost for qualifying returns as described in that policy.

Please contact us before returning a product. Because JAG Grills are large items, returns need to be coordinated with the appropriate carrier.

Shipping Charges at a Glance

Taxes, duties, VAT, brokerage charges, and other import-related fees are separate unless specifically stated otherwise at checkout.

Questions About Shipping?

Contact:

JAG Grills
help@jaggrill.com

We are happy to help with delivery questions before or after you place an order.