Refund policy

Refund & Return Policy

We want you to be happy with your JAG Grill. If you receive your grill, open it up, and decide it is not right for you, you can return it within 30 days.

Opening the package does not disqualify your grill from being returned.

30-Day Returns

JAG Grills purchased directly from JagGrill.com may be returned within 30 days of purchase.

You may open the package and inspect the grill before deciding whether to keep it.

If you decide the grill is not for you:

  • Contact us within 30 days of purchase.
  • We will provide return instructions and arrange return shipping.
  • There is no return shipping charge for eligible returns within the continental United States.
  • The grill should be returned with all included parts, hardware, and accessories.
  • Please keep the original packaging when possible, as it makes returning the grill substantially easier and helps prevent damage in transit.

Products that are missing parts or have been damaged through misuse, neglect, modification, or improper handling may not qualify for a full refund.

How to Start a Return

Email help@jaggrill.com and include:

  • Your name
  • Order number
  • The JAG model you purchased
  • The reason for the return
  • Photos of the grill and packaging, if requested

Please do not ship a grill back without contacting us first. JAG Grills are large products, and we need to coordinate the appropriate return shipping method.

We will provide the return instructions and, when applicable, arrange the carrier or provide the necessary shipping documents.

Damaged, Defective, or Incorrect Orders

Please inspect your shipment after delivery.

If your grill arrives damaged, defective, missing parts, or different from what you ordered, contact us at help@jaggrill.com as soon as possible.

Please include photographs of:

  • The grill or affected part
  • The packaging
  • Any visible shipping damage
  • The shipping label, when applicable

Once we confirm the issue, we will work with you to provide replacement parts, replace the product, or issue a refund as appropriate.

You will not be charged return shipping for a confirmed damaged, defective, or incorrect product.

Refunds

Once your authorized return is received, we will inspect it and notify you by email.

Approved refunds are issued to the original method of payment within 5 business days after the return has been inspected.

Your bank or credit-card issuer may require additional time for the refund to appear on your account.

Exchanges and Replacement Parts

If your JAG Grill arrives damaged or has a defective component, we will work with you to correct the problem.

Depending on the issue, we may:

  • Send replacement parts
  • Replace the affected product
  • Arrange a return and refund

Email help@jaggrill.com to get started.

Purchases From JAG Grill Dealers or Resellers

This return policy applies to purchases made directly through JagGrill.com.

If you purchased your JAG Grill from an authorized dealer, reseller, marketplace, or other third party, the return will be subject to that seller's return policy.

Please contact the retailer where you made your purchase for assistance.

Questions?

If you have any questions about a return, delivery, damaged product, or your JAG Grill, contact us at:

help@jaggrill.com

We will do our best to make it right.